Telling ain't training

1. Learning is not easy (especially when others make it so hard)

2. An introduction to some "familiar terms"

3. The human learner

4. Getting learners to learn

5. Adult learning principles

6. A five-step model for creating terrific training sessions

7. Getting learners to remember

8. Training approaches and a cornucopia of learning activities

9. Testing or examining - what's the difference?

10. Training or technology

11. Learning with technology: making it work

12. Hit or myth: what's the truth?

13. Concluding reflections on Telling Ain't Training