Preface: Why I Wrote This Book
Introduction: Workplace Stress - Setting the Context
What Is Stress and How Do You Know When You Have It?
Why Should You Care? Why Is This Important?
The Futility of UAU: When Good Stress Becomes Bad Stress
Six Degrees of Stress: Everyone's a Victim
Sources of Stress: The Big Three
Section 1. Volume: The Factors that Contribute to Overload and What Can Be Done About It
Chapter 1. What Tips Us Over: The Causes of Overload
Chapter 2. Too Few Hands to Share the Load
Chapter 3. The Elephant in the Room: The Conspiracy of Silence
Chapter 4. Belief Systems and Changing the Corporate Zeitgeist
Chapter 5. The Fallacy of Face Time: Performance Measurement Has to Change
Chapter 6. The Lunacy of Long Hours and the Need to "Work Fresh"
Chapter 7. The Slippery Slope to Burnout
Chapter 8. Where's Your Sweet Spot? The Zone for Optimal Performance
Chapter 9. Fake Work and Spinning Wheels; Prioritizing and Letting Stuff Go
Chapter 10. Slicing Up the Corporate Pie; Restoring the Basic Bargain
Section 2. Velocity: How to Navigate the World of Work When the Pace is Faster than Ever
Chapter 11. Unrealistic Expectations: The Mind Trap That Fuels the Treadmill
Chapter 12. Realistic Expectations: Training Your Clients and Customers
Chapter 13. The Myth of Multi-tasking; Single-tasking and Focus
Chapter 14. Timeouts: The Pause That Refreshes
Chapter 15. Overuse and Misuse of Technology and How to Tame It
Chapter 16. Meetings; The Need for a New Meetings Manifesto
Chapter 17. Bureaucracy and Red Tape: Bumps on the Road to Productivity
Chapter 18. The Work-Life Interface: Balance or Blending?
Chapter 19. Health Habits and the Staggering Cost of Self-Neglect
Section 3. Abuse: What to Do When the People You Work with are Your Biggest Source of Stress
Chapter 20. Identifying and Dealing with Problem People
Chapter 21. People Don't Leave Jobs, They Leave Bosses
Chapter 22. The Games People Play: Office Politics
Chapter 23. The Keys to Employee Engagement and Stress Reduction
Chapter 24. The Obsession With Numbers
Chapter 25. Does It All Have to Be About Money? Must the Rich be Filthy Rich?
Pay Now or Pay Later: Prevention Is the Best (and Cheapest) Cure
What Companies Can Do to Decrease Workplace Stress
What Managers and Leaders Can Do
Throttling Back to Move Ahead: It's Time to Recalibrate
Who Will Lead the Charge for Change? Who Will Bell the Cat?
Wrapping Up and Moving Forward
Preface: Why I wrote this book
Introduction: Workplace stress: setting the context
Volume: the factors that contribute to overload and what can be done about it
Velocity: how to navigate the world of work when the pace is faster than ever
Abuse: what to do when the people you work with are your biggest source of stress
