Millennium intelligence: understanding and conducting competitive intelligence in the digital age

Introduction : Competitive intelligence

no witchcraft here, just business savvy / Jerry P. Miller

The intelligence process

what it is, its benefits, and current status / Jerry P. Miller

The birth and growth of your intelligence process

behavioral, cultural, and structural factors / Jerry P. Miller

Deciding where to locate the intelligence unit / Kenneth A. Sawka

Skills and training for intelligence / Jerry P. Miller

Analytical models and techniques / Michael A. Sandman

Information resources for intelligence / Helene Kassler, with Michael A. Sandman on "primary research"

The information technology marketplace / Bonnie Hohhof

Knowledge management and intelligence functions

a symbolic relationship / Rebecca O. Barclay and Steven E. Kaye

Intelligence and the law / James Pooley and R. Mark Halligan

Conducting intelligence ethically / Clifford C. Kalb

Intelligence and security / John A. Nolan and John F. Quinn

Small business intelligence

people make it happen / Jerry P. Miller

Millennium intelligence

the future / Guy Kolb, Jerry P. Miller, and the Business Intelligence Braintrust.