Successful nurse communication: safe care, healthy workplaces, & rewarding careers

pt. I. Developing successful nurse communication. 1. Communication and behavior : A vision of successful nurse communication ; A behavioral approach to communication ; Communication styles and types ; Models of communication ; Variables that affect communication

2. Emotional intelligence : Models of emotional intelligence ; Emotional intelligence in nursing

3. Respectful and effective listening : Why listening is vital ; Listening styles ; Stages of listening ; Becoming a respectful listener ; GRRRR: a model for great listening ; Receiving feedback

4. Assertiveness : Why assertiveness is vital ; SBAR model ; I-statements ; Providing feedback.

pt. II. Why successful nurse communication is critical. 5. Patient safety : Defining patient safety ; A brief history of patient safety ; Primary organizations involved in patient safety ; Sentinel event statistics ; Root cause analysis ; Addressing sentinel events with communication

6. Patient experience : Therapeutic relationships ; Patient experience ; Motivational interviewing

7. Respectful workplaces : Types of abusive and disrespectful behavior ; Studying a pervasive problem ; Abusive and disrespectful behavior from patients ; Changing abusive behavior using respectful communication

8. Managing stress and strategies for self-care : Self-care ; The demands of nursing and stress ; Combating stress with self-care and communication.

pt. III. Organizations and successful nurse communication. 9. Understanding organizational culture : The significance of organizational culture ; Types of organization cultures ; Explicit and implicit rules in organizational culture

10. Collaboration and team development : Healthcare teams ; Stages of team development ; Teambuilding strategies ; Hierarchy and teamwork

11. Complex adaptive systems : Complicated versus complex systems ; A paradigm shift to complexity science ; Understanding complex adaptive systems ; Major properties of complex adaptive systems ; The complexity of nursing work

12. Change agents, quality improvement, and the learning organization : Nurses as change agents ; Quality improvement ; The learning organization ; Culture change ; Honoring nurses of the present.

pt. IV. Successful nurse communication in action. 13. Diversity, inclusion, and dignity : Diversity among healthcare consumers and within nursing ; Developing a positive attitude toward diversity ; Cultural competence ; Being open to diversity and creating a climate of inclusion ; Rankism and dignity

14. Health information technology and digital communication : Health information technology ; Digital communication

15. Preparing for leadership : Preparing nurse leaders ; Leadership competencies ; Leadership models in nursing ; Leadership styles ; Fundamentals of delegation ; Conflict management

From theory to practice.