ǂg Pt. 1. ǂt Concepts and processes. ǂt History and functions of reference service / ǂr David A. Tyckoson
ǂt Ethical aspects of reference service / ǂr Richard E. Rubin
ǂt The reference interview / ǂr M. Kathleen Kern ǂg and ǂr Beth S. Woodard
ǂt Organization of information and search strategies / ǂr Prudence W. Dalrymple ǂg and ǂr Linda C. Smith
ǂt Electronic resources for reference / ǂr Kathleen M. Kluegel
ǂt Understanding electronic information systems for reference / ǂr Kathleen M. Kluegel
ǂt Access-related reference services / ǂr Lynn Wiley
ǂt Instruction / ǂr Lisa Janicke Hinchliffe
ǂt Training and continual learning for reference staff / ǂr Beth S. Woodard
ǂt Evaluation of reference services / ǂr Jo Bell Whitlatch
ǂt Organizing and delivering reference and information services / ǂr Jim Hahn ǂg and ǂr Josephine Z. Kibbee
ǂt Reference services for specific populations / ǂr Frances Jacobson Harris. ǂg Pt. 2. ǂt Information sources and their use. ǂt Selection and evaluation of reference sources / ǂr Linda C. Smith
ǂt Directories / ǂr Joseph E. Straw
ǂt Almanacs, yearbooks, and handbooks / ǂr Lori S. Mestre
ǂt Biographical sources / ǂr Jeanne Holba Puacz
ǂt Dictionaries / ǂr Stephanie R. Davis-Kahl
ǂt Encyclopedias / ǂr Melissa A. Wong
ǂt Geographical sources / ǂr David A. Cobb
ǂt Bibliographic sources / ǂr Carol Bates Penka
ǂt Indexes and abstracts / ǂr Linda C. Smith
ǂt Government documents and statistics sources / ǂr Eric Forte ǂg and ǂr Mary Mallory.
